return refund policy

RETURNS/EXCHANGES

1. How do I return an item?

Products can be returned or exchanged within 7 days from the date of receipt of orders.

If you wish to place an return or exchange request. kindly do so on https://kazofashion.returnscenter.com/  and fill in your Order Id and E-mail id use to placed the order. Kindly ensure to upload the images at least 3 for us to analyse the condition of the product. Return/Exchange request placed without the images shall not be entertained. Also, if an exchange or return request is made post 7 days from the date of delivery, the system will not accept the request. Once a return/exchange request is successfully placed, our team will monitor the request and if all conditions are fulfilled, we will arrange a reverse pick. 

Following products shall not be eligible for return:

· Perfumes

· Masks

· Accessories

· Any product that is returned without all original packaging and all other items originally included with the product at the time of delivery.

· Any item that have been worn or washed.

We may ask you to share images of the item/packaging to facilitate the return process.

Important Conditions for Return/Exchange requests

· All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact 

· Under Exchange Policy, only size exchanges are allowed. Items can be exchanged for a similar size or a different size. Exchanges are allowed only if your address is serviceable for an exchange by our Logistics team.

· In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well

REFUND

1. How will I receive my refund?

· Refund's will be processed within 7 days from the date of returned/exchanged items being received in our warehouse. 

· Refunds to Kazo Credit/GV - may take refunds of returned items.

.Fill out this form to initiate the COD Refund: https://forms.gle/4P5E6TZtvJjx3DoP9

Note:- Any Shipping/COD charges incurred at the time of placing the order will not be refunded.