Terms & Conditions

Shipping Policy
Return & Refund
Privacy Policy
  • Shipping Policy
  • Return & Refund
  • Privacy Policy

SHIPPING & DELIVERY

1. How long does it take for an order to arrive?

Orders received till 9:00am will be dispatched on the same day. Orders received after 9.00am or on non-working days will be dispatched on the next working day. Most orders are delivered within 3 to 7 working days depending on the location of delivery. Delivery will be done only at the address as mentioned by you at the time of placing the order.

2. How are the delivery charges calculated?

We charge a flat non-refundable shipping charge of Rs 100 for all orders below Rs 1000. Orders of Rs 1000 and above are shipped free of cost.

We charge a non-refundable COD fee of INR 100 on all orders.

Note:- We do not process Cash on Delivery (COD) Orders above Rs. 5000/-

3. Can I track my order?

Yes. You will receive a shipping confirmation by email and/or SMS which will include a unique tracking number that you can use to track your parcel. You can track your order using the tracking number at https://kazo.com/pages/track-order

4. Do I have to pay any other taxes and/or fees?

All taxes and other fees/charges are included in the price of the order.

5. What if the product received is in damaged condition?

If you have received an order in damaged condition, products can be returned or exchanged within 7 days from the date of receipt of orders.

If you wish to place an return or exchange request. kindly do so on https://kazofashion.returnscenter.com/  and fill in your Order Id and E-mail id use to placed the order. Kindly ensure to upload the images at least 3 for us to analyse the condition of the product. Return/Exchange request placed without the images shall not be entertained. Also, if an exchange or return request is made post 7 days from the date of delivery, the system will not accept the request. Once a return/exchange request is successfully placed, our team will monitor the request and if all conditions are fulfilled, we will arrange a reverse pick. 

Important Conditions for Return/Exchange requests

· All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. jewellery must be packed in the original jewellery box)

· Under Exchange Policy, only size exchanges are allowed. Items can be exchanged for a similar size or a different size. Exchanges are allowed only if your address is serviceable for an exchange by our Logistics team.

· In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well

My Orders :

1. Can I change or cancel my order?

Order cancellation or change in order can be done till the order has not been dispatched. Please email us mentioning your Order ID.

2. What to do if I receive a faulty/incorrect item?

If you have received an order in damaged condition, products can be returned or exchanged within 7 days from the date of receipt of orders.

If you wish to place an return or exchange request. kindly do so on https://kazofashion.returnscenter.com/  and fill in your Order Id and E-mail id use to placed the order. Kindly ensure to upload the images at least 3 for us to analyse the condition of the product. Return/Exchange request placed without the images shall not be entertained. Also, if an exchange or return request is made post 7 days from the date of delivery, the system will not accept the request. Once a return/exchange request is successfully placed, our team will monitor the request and if all conditions are fulfilled, we will arrange a reverse pick. 

Important Conditions for Return/Exchange requests

· All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. jewellery must be packed in the original jewellery box)

· Under Exchange Policy, only size exchanges are allowed. Items can be exchanged for a similar size or a different size. Exchanges are allowed only if your address is serviceable for an exchange by our Logistics team.

· In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum

RETURNS

1. How do I return an item?

Products can be returned within 15 days from the date of purchase.

If you think, you have received a wrong product or in a bad condition please email us mentioning your Order ID. We will personally ensure that the issue is resolved satisfactorily. Please make sure that the original product tag and packing is intact when you send us the product back.

Following products shall not be eligible for return:

· Perfumes

· Any product that is returned without all original packaging and all other items originally included with the product at the time of delivery.

· Products sold during sale cannot be returned unless it is a defective product.

· Any item that have been worn or washed.

We may ask you to share images of the item/packaging to facilitate the return process.

REFUND

1. How will I receive my refund?

Refund's will be processed and credited in your account within 15-20 working days from the date of courier being received in our warehouse. 

Note:- Any Shipping/COD charges incurred at the time of placing the order will not be refunded.

In case of refund, if the total order value, after return comes out to be below Rs.2000, the shipping charges will be deducted from the refund value.

 

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum

RETURNS

1. How do I return an item?

Products can be returned or exchanged within 7 days from the date of receipt of orders.

If you wish to place an return or exchange request. kindly do so on https://kazofashion.returnscenter.com/  and fill in your Order Id and E-mail id use to placed the order. Kindly ensure to upload the images at least 3 for us to analyse the condition of the product. Return/Exchange request placed without the images shall not be entertained. Also, if an exchange or return request is made post 7 days from the date of delivery, the system will not accept the request. Once a return/exchange request is successfully placed, our team will monitor the request and if all conditions are fulfilled, we will arrange a reverse pick. 

Following products shall not be eligible for return:

· Perfumes

· Masks

· Accessories

· Any product that is returned without all original packaging and all other items originally included with the product at the time of delivery.

· Products sold during sale cannot be returned unless it is a defective product.

· Any item that have been worn or washed.

We may ask you to share images of the item/packaging to facilitate the return process.

Important Conditions for Return/Exchange requests

· All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. jewellery must be packed in the original jewellery box)

· Under Exchange Policy, only size exchanges are allowed. Items can be exchanged for a similar size or a different size. Exchanges are allowed only if your address is serviceable for an exchange by our Logistics team.

· In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well

REFUND

1. How will I receive my refund?

· Refund's will be processed within 7 days from the date of returned/exchnaged items being received in our warehouse. 

· Refunds to Kazo Credit/GV - may take refunds of returned items.

Note:- Any Shipping/COD charges incurred at the time of placing the order will not be refunded.

 

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum

KAZO welcomes you to its website and looks forward to a meaningful interaction with you.

KAZO respects your right to privacy. Any personal information that you share with us, like your name, date of birth, address, marital status, telephone number, credit card particulars and the like, shall be entitled to privacy and kept confidential.

KAZO assures you that your personal information shall not be used/disclosed by it, save for the purpose of doing the intended business with you, or if required to be disclosed under the due process of law.

KAZO assures you that in the event of your personal information being shared with its subsidiaries, business associates etc., such sharing of information shall be for the purpose of doing the intended business with you.

KAZO reserves its rights to collect, analyze and disseminate aggregate site usage patterns of all its visitors with a view to enhancing services to its visitors. This includes sharing the information with its subsidiaries, and business associates as a general business practice.

In the course of its business KAZO may hold on-line contests and surveys as permitted by law and it reserves its right to use and disseminate the information so collected to enhance its services to the visitors. This shall also include sharing the information with its subsidiaries and business associates as a general business practice.

If you have any questions or concerns regarding your privacy issues, please do not hesitate to contact KAZO at customercare@kazo.com.

While KAZO assures you that it will do its best to ensure the privacy and security of your personal information, it shall not be responsible in any manner whatsoever for any violation or misuse of your personal information by unauthorized persons consequent to misuse of the internet environment.

Cookies :- To personalize your experience on our website or to support one of our promotions, we may assign your computer browser a unique random number called a cookie. “Cookies” enhance website performance in important ways like personalizing your experience, or making your visit more convenient. Your privacy and security are not compromised when you accept a “cookie” from our website. KAZO does not use “cookies” to collect personal information. “Cookies” cannot read data from your computer’s hard disk or read cookie files from other websites.

KAZO reserves its rights to revise this privacy policy from time to time at its discretion with a view to making the policy more user friendly.

In the design of our website, we have taken care to draw your attention to this privacy policy so that you are aware of the terms under which you may decide to share your personal information with us. Accordingly, should you choose to share your personal information with us, KAZO will assume that you have no objections to the terms of this privacy policy.

 

Terms & Conditions

This page states the Terms and Conditions under which you (Visitor) may visit this Website. Please read this page carefully. If you do not accept the Terms and Conditions stated here, we would request you to exit this site. KAZO , any of its business divisions and / or its subsidiaries, associate companies or subsidiaries to subsidiaries or such other investment companies (in India or abroad) reserve their respective rights to revise these Terms and Conditions at any time by updating this posting. You should visit this page periodically to re-appraise yourself of the Terms and Conditions because they are binding on all users of this Website.

Use of Content

All logos, brands and marks appearing in this site, except as otherwise noted, are properties either owned, or used under license, by KAZO and / or its associate entities who feature on this website. The use of these properties or any other content on this site, except as provided in these terms and conditions or in the site content, is strictly prohibited.

You may not sell or modify the content of this Website or reproduce, display, publicly perform, distribute, or otherwise use the materials in any way for any public or commercial purpose without the respective organization’s or entity’s written permission. 

Acceptable Site Use

(A) Security Rules: Visitors are prohibited from violating or attempting to violate the security of the Website, including, without limitation, (1) accessing data not intended for such user or logging into a server or account which the user is not authorized to access, (2) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization, (3) attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus or “trojan horse” to the Website, overloading, “flooding”, “mail bombing” or “crashing”, or (4) sending unsolicited electronic mail, including promotions and/or advertising of products or services. Violations of system or network security may result in civil or criminal liability. KAZO and / or its associate entities will have the right to investigate occurrences that they suspect as involving such violations and will have the right to involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations.

(B) General Rules. Visitors may not use the Website in order to transmit, distribute, store or destroy material (a) that could constitute or encourage conduct that would be considered a criminal offence or violate any applicable law or regulation, (b) in a manner that will infringe the copyright, trademark, trade secret or other intellectual property rights of others or violate the privacy or publicity of other personal rights of others, or (c) that is libelous, defamatory, pornographic, profane, obscene, threatening, abusive or hateful.

Links To/From Other Websites

This Website contains links to other Websites. These links are provided solely as a convenience to you. Wherever such link/s lead to sites which do not belong to KAZO and / or its associate entities, KAZO is not responsible for the content of linked sites and does not make any representations regarding the correctness or accuracy of the content on such Websites. If you decide to access such linked Websites, you do so at your own risk. Similarly, this Website can be made accessible through a link created by other Websites. Access to this Website through such link/s shall not mean or be deemed to mean that the objectives, aims, purposes, ideas, concepts of such other Websites or their aim or purpose in establishing such link/s to this Website are necessarily the same or similar to the idea, concept, aim or purpose of our website or that such links have been authorized by KAZO and / or its associate entities. We are not responsible for any representation/s of such other Websites while affording such link and no liability can arise upon KAZO and / or its associate entities consequent to such representation, its correctness or accuracy. In the event that any link/s afforded by any other Website/s derogatory in nature to the objectives, aims, purposes, ideas and concepts of this Website is utilized to visit this Website and such event is brought to the notice or is within the knowledge of KAZO and / or its associate entities, civil or criminal remedies as may be appropriate shall be invoked.

Indemnity

You agree to defend, indemnify, and hold harmless KAZO and/or its associate entities, their officers, directors, employees and agents, from and against any claims, actions or demands, including without limitation reasonable legal and accounting fees, alleging or resulting from your use of the Website material or your breach of these terms and conditions of Website use.

Liability

While all reasonable care has been taken in providing the content on this Website, KAZO and / or its associate entities shall not be responsible or liable as to the completeness or correctness of such information and any or all consequential liabilities arising out of use of any information or contents on this Website. No warranty is given that the Website will operate error-free or that this Website and its server are free of computer viruses or other harmful mechanisms. If your use of the Website results in the need for servicing or replacing equipment or data, KAZO and / or its associate entities are not responsible for those costs. The website is provided on an ‘as is’ basis without any warranties either express or implied whatsoever. KAZO and / or its associate entities, to the fullest extent permitted by law, disclaims all warranties, including non-infringement of third parties rights, and the warranty of fitness for a particular purpose and makes no warranties about the accuracy, reliability, completeness, or timeliness of the content, services, software, text, graphics, and links.

Disclaimer Of Consequential Damages

In no event shall KAZO, or any parties, organizations or entities associated with the corporate brand name ITC or otherwise, mentioned at this Website be liable for any damages whatsoever (including, without limitations, incidental and consequential damages, lost profits, or damage to computer hardware or loss of data information or business interruption) resulting from the use or inability to use the Website and the Website material, whether based on warranty, contract, tort, or any other legal theory, and whether or not, such organizations or entities were advised of the possibility of such damages.

In the design of our website, we have taken care to draw your attention to this privacy policy so that you are aware of the terms under which you may decide to share your personal information with us. Accordingly, should you choose to share your personal information with us, KAZO will assume that you have no objections to the terms of this privacy policy.